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Product Return Policy

Incorrect, Mis-Ship or Defective Orders

Important Note on PVC Sizes

We go to great lengths to educate our customers on PVC sizes in all of our product descriptions and available documentation. Please be sure that you have ordered the right size for your pipe or application. We ask that you review our  PVC 101 DocumentationPVC Pipe Size Dimensions Chart or download and print our PVC Size Guide before contacting us to determine if you ordered the proper size. If you have ordered the incorrect size you may return the original items to us, and place an additional order for the correct size you need. FORMUFIT is not responsible for any misunderstandings on PVC sizes and dimensions.

To allow us to rectify any issues, we do require that all customers verify the configuration/quantities of their order within three (3) business days of receipt of delivery.  If you receive an incorrect item you ordered (size, type, quantity, etc.), please notify us at care@xinhaonet.com and we will work to resolve your order as soon as possible.

Unreturnable Items

Due to the custom cut-to-order nature of our PVC pipe the following items are not returnable or available for refunds after purchase:

  • FORMUFIT Schedule 40 PVC Pipe (all sizes and lengths)
  • FORMUFIT Thinwall PVC Pipe (all sizes and lengths)

Undesired Items (within 30 days of purchase)

千亿体育官网You can return any fittings or other accessory that has not been used to us within 30 days of purchase.   There is a 15% restocking fee for any items returned within 30-days.

千亿体育官网All items must be in new and unused condition and returned in their original packaging and must be secured properly. All refunds will be deposited to the original payment source. Original shipping charges are non-refundable.

How to Return Items within 30 Days

If you need to return an item, simply email us at info@xinhaonet.com, and we will provide you with a Return Merchandise Authorization (RMA) number as well as return instructions.

Returns can take 6 to 8 business days to process AFTER delivery, so please plan accordingly when returning items.

Undesired Items (after 30 days of purchase)

If you need to return items to us after the 30-day period, there is a 25% restocking fee incurred and will be deducted from your refund once the returned items have been received.  

千亿体育官网All items must be in new and unused condition and returned in their original packaging and must be packaged properly. All refunds, after restocking fee deductions, will be deposited to the original payment source. Original shipping charges are non-refundable.

Returns can take 6 to 8 business days to process AFTER delivery, so please plan accordingly when returning items.

FORMUFIT cannot accept any undesired item returns on products that are 60 days past the original order date.

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